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Payment and refund policy
Contribution records follow the status returned by the configured payment provider.
Failed and pending payments
Failed payments are not added to the fundraiser total. Pending payments remain pending until the provider reports a final status.
Refund requests
A refund request should include the contribution reference, fundraiser, amount, and reason. Support can review the record and coordinate next steps according to the payment provider and applicable rules.
Keep your receipt
Every contribution has a status and receipt page with the public transaction reference, amount, date, fundraiser, and payment state.